Kindly follow these steps to learn how to view the transcript conversation for embed widget on website.

Please note that only client whom consultant is rented, embedded to a website and engage to, can view transcript when they login. Transcript is also sent to their email and this happens every 24hours.

The trainscripte feature is only available for whitelable users.

Step 1: Client login with their valid credentials and see all rented consultant.

Step 2: Click on the three dot icon in the action column.The transcriipt option is availabe when the widget embedded in the website is engaged with a chat

Step 3: Click on the transcript option. You will be redirected to the transcrip page to see the chats on the embededd widget

Step 6: You can filter conversation

Updated on May 22, 2024

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